Terms of Use

What PitchRoom is

PitchRoom is a practice tool. Sessions are simulations designed to help you prepare for real conversations. They are not a substitute for professional career coaching, legal advice, or any other licensed professional service.

Age requirement

You must be 18 years of age or older to create an account. By signing up you confirm that you meet this requirement.

Your responsibilities

• You are responsible for the accuracy of the information you provide when setting up your account and practice sessions.
• You may not share your account with others or use PitchRoom in ways that violate applicable laws.
• You may not attempt to reverse-engineer, scrape, or abuse the platform or its AI features.

Session content and improvement

Session content (including transcripts and scores) may be used in anonymised, aggregated form to improve the product. This data is never linked to individual users and is never shared with third parties.

Intellectual property

You retain ownership of any content you provide to PitchRoom, including your CV details, session inputs, and context you type in. PitchRoom Ltd owns the underlying product, including its software, methodology, question design, and scoring approach. We grant you a personal, non-exclusive licence to access and use the feedback reports and transcripts generated from your own sessions for your personal use.

No guarantee of outcomes

PitchRoom is provided as-is. We make no guarantee of interview success, sales outcomes, or any other professional result arising from your use of the platform. AI responses are generated for practice purposes and may be inaccurate, so use your own judgement.

Limitation of liability

To the maximum extent permitted by law, PitchRoom Ltd's total liability to you arising out of or relating to your use of the service is limited to the total amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of income, lost opportunities, or emotional distress.

Real-world outcomes and indemnification

PitchRoom is a practice tool only. We are not responsible for how you apply what you practiced in real-world situations, including actual interviews, negotiations, or other professional conversations, and you agree not to hold PitchRoom Ltd responsible for outcomes in those situations. In turn, you agree to indemnify and hold PitchRoom Ltd harmless from claims arising out of your misuse of the service or violation of these terms.

Purchases, refunds, and credits

Taster Pack, Prep Pack, and Premium Report purchases are one-time purchases and are non-refundable once a session or report has been used. If a technical issue on our end causes you to lose a session credit without a completed session, contact us and we will restore the credit. Once you have started your first session within a purchased pack, or, for Premium Report, once the report has been generated, that purchase becomes non-refundable, regardless of how many sessions remain unused.

Sprint Pass grants access to a set number of sessions over a 30-day period from purchase. It is not a recurring subscription, no further charge is taken after the initial purchase, and unused sessions expire at the end of the 30-day period. Sprint Pass purchases are non-refundable once the pass is active, except where a technical issue on our end prevents you from using a session, in which case contact us and we will address it.

If we discontinue or materially change the service, we will provide reasonable notice and address any unused credits fairly, on a case-by-case basis.

Service changes

The service may be modified, suspended, or discontinued with reasonable notice. We will communicate material changes via the email associated with your account.

Modification of these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email to the address associated with your account. Continued use of PitchRoom after such changes take effect constitutes your acceptance of the updated Terms.

Governing law

These terms are governed by the laws of Malaysia.

Dispute resolution

If a dispute arises, we ask that you first contact us directly at pitchroomltd@gmail.com so we can try to resolve it informally. If a dispute cannot be resolved informally, it will be subject to the exclusive jurisdiction of the courts of Malaysia.

General provisions

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and PitchRoom Ltd regarding the service.
• Assignment: We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our consent.

Contact

For questions about these terms, email us at pitchroomltd@gmail.com.